Our Marketing Services:

Since it can cost ten times as much to acquire a new customer than to sell to an existing one, customer retention needs to top your list of marketing priorities. Yet few companies have a comprehensive strategy in place for building enduring relationships with their best customers.

Frequency of communication, relevant offers, stellar customer service, attention to every customer touchpoint, and relationship-building tools such as surveys and event-triggered emails can all contribute to strong customer retention.

• A systematic method for improving customer service
• Dismaying report on loyalty programs
• An excellent example of how to foster customer loyalty
• Practices that inadvertently destroy customer trust
• Often-overlooked opportunities to sell
• Overcoming incorrect assumptions in cross-promotion
• Are you missing the boat on customer service?
• Developing a plan to win customers back
• Insights into how customers rate garden company shopping
• Can you increase your sales without increasing your budget?
• How to handle online customer complaints
• Building customer engagement: some novel approaches
• How to encourage larger orders
• 10 tips to get more from your customer base
• What should your goals be?
• Using shipping notices to boost sales
• Are you leaving money on the table?
• Increasing customer interaction